We do our best to ship your order the same day we receive your order if received
before 1pm MST. Once an order is shipped from our warehouse, it generally takes
between 3 and 10 business days for you to receive your order.
Most of our items are in stock unless otherwise stated. There is a possibility
an item has just sold out but has not been updated. If an item is out of stock,
we will notify you be email or phone immediately.
Yes, TrailerandTow.com (a division of Fastrack Direct, Inc.) accepts personal
checks. Please note, however, a personal check can take 4 to 5 days to clear
and we are unable to ship your order until your check has cleared. For faster
service, we recommend you pay with a money order. If you would like to pay by
check or money order please pay the total amount of the order plus any applicable
shipping or sales tax (6.6% sales tax for Utah residents only). You may mail
the check to:
Fastrack Direct, Inc
14881 S. Concord Park Dr.
Bluffdale, UT 84065
We will contact you once we receive your check and provide you with your order
number. Once your check clears, we will send your order and you should receive
the order in 7 to 10 business days.
An order can be placed directly online for any location outside the United
States. Our system will automatically add $150.00 to the total amount ($65.00
if ordered from Canada). Once we receive your order, we will contact you via
e-mail to let you know if there are any additional charges. You will then have
the option to continue or cancel your order.
Orders placed to ship out of the country will incur additional charges. International
charges range between $65.00 to Canada and $250.00 in various parts of the world.
Orders to the United Kingdom are generally $150.00. We will contact you with
the total shipping charges prior to processing your order. You will then have
the option to continue or cancel your order.
You will be responsible for any import taxes, tariffs or duties that may be
charged by your country. International shipments are generally sent via DHL
and usually take 2 weeks to reach their destination once the order is shipped.
If you are interested in the cost to ship a product to your country prior to
placing your order, please provide us with your country name, postal code and
the item you are interested in ordering. We will provide you the cost of shipping
within 2 to 4 business days.
We appreciate and value your business and will always work hard to make your
shopping experience with us a pleasant one. We understand shopping online can
be difficult at times. Accordingly, we have a simple return policy. We have
a 30-day money back guarantee with a small 10% restocking fee to cover initial
shipping, packaging, inspection and restocking. You will be responsible for
shipping the product back to us. All returns must be in brand new condition
and must be returned to us in the original box and packaging. Please do not
write on the box. All manuals, accessories and packaging must be in new condition.
Any missing or used parts will be deducted from your refund. We cannot be responsible
for returns lost during their return to us. We recommend you insure the product.
All returns must be approved prior to shipping and be marked with an approved
RA number. To obtain approval and receive your RA number, please call us at
800.940.0536. Clearance items come with the full manufacturer's warranty but
are not returnable.
Again, we appreciate your business and want to make your shopping experience
a pleasant one. If you have any questions regarding our policies, please call
us at 800.940.0536.
All items we carry have lifetime manufacturer's warranties. TRIMAX stands behind
all of it's products, after all, TRIMAX makes "The World's Toughest Locks!"
